Case Study: Business Centres New Revenues
Overview:
This Managed Office provider with several sites in prime locations was looking for ways to optimise capacity and to create new income streams. Traditional revenues from 'phone calls and internet access were falling, so increased supplementary revenue was key to their growth and sustainability.
Each Business Centre functioned as a stand alone. Switchboard operators were employed in each building and call answering times could be very long during peak periods. Due to lack of a telecom infrastructure and a network, they were unable to share resources between the centres. This lead to extra manning and increased staff costs overall.
In addition, some licensees had taken on more staff but couldn’t always justify the expense of renting more workstations, immediately.
Case Study: Director Stays in Touch
Overview:
This personal banking Manager was regularly entertaining clients as an essential part of his business.
Avid networking provided a personalised service to his key clients and his mobile phone was his critical business tool to stay in touch. Unfortunately, he had inadvertently misplaced his mobile twice in three months, rendering himself out of contact, but worse still, the names and numbers of VIP’s could be accessible to anyone who found his phone.
Case Study: Distribution Company
Overview:
This medical supplies company had four offices in the UK and one distribution depot based in Midlands. Core sales and marketing functions were split between Manchester and London.
Several customers complained of delays in answering calls and staff not returning their calls. They idenitified these issues were stifling their growth.
Following personal recommendation, Simplisity was invited to evaluate their phone operations and recommend improvements to their telecoms.
Case Study: Electrical Contractor
Overview:
This Electrical contractor employed 22 engineers working from a London and Luton base. They had been with their current mobile network for 4 years and still had 6 months to run on the current two year contract. The physical nature of their work meant that between two or three mobiles per month were damaged and broken.
Case Study: Law Firm's move to BlackBerry®
Overview:
This UK law firm with 70 solicitors (including 28 partners) work from three offices in London, Birmingham and Edinburgh. They wanted to increase productivity and give a faster response to their client.
The working day was typically spent moving between office, client and court. Previously they had invested in laptops and mobile phones. The existing mobile contract still had eight months to run. Phone calls and additional billing tasks usually went unclaimed when the solicitors were out, due to unrecorded or inacurate paper billing from manual notes.