SIP Trunks, SIP Trunking or SIP Lines are nothing more than an alternative way to connect your business to the telephone network. However, this new type of technology, really offers major commercial advantages and great cost savings.

Benefits

Cost Savings
Keep Your Number
Smarter Working
Disaster Recovery
Free calls between offices

Full 100% SIP Trunk Money Back Guarantee

Because we have tested our SIP Trunks service so thoroughly, we are so confident that you'll be happy with our service we offer a no quibble, money back guarantee.... If at any time within the first 40 days, you are unhappy with the quality of our service, we will happily refund all your rental charges. Its simple....No excuses, No worries. You can even try it for free.

SIP Trunks and Lines Approved for all phone systems

Our SIP Trunks have been rigorously tested with all leading phone systems. We know that every phone system is very different and no "one size fits all". All our SIP Trunks and SIP Lines have been approved, specially endorsed and fully tested by each manufacturer directly. We help you choose what is best for your business.

Full 999 Emergency Service support

Our system supports Ofcom General Condition 4: Emergency Calls. We offer full 999 Emergency Services support. We hope you never need this, but please check when comparing us with other suppliers, you have a Health and Safety obligation to ensure your staff have access to 999.

What Type of Businesses will benefit?

Customer service businesses where appearance of a local presence is important and multiple UK numbers can be delivered into one single office.

Multi-sited and/or Internationals linking offices and wanting the advantage of free internal calls.

Seasonal industries where demand and activity vary over the year.

Expanding businesses wanting to try out a new location before commitment.

Businesses on the move wanting to keep their current number without paying for expensive call forwarding.

Companies needing disaster recovery measures in place. To back up ISDN or vice-versa, to provide a resilient phone service for any emergency. No more worries about Fire or Flood. Business calls can be diverted anywhere.

Innovative companies with highly mobile key staff wanting to free them to work where they are most productive. Always contactable with a dedicated number as calls can be diverted between office and home, landline and mobile.

Businesses needing call monitoring to support their remote staff effectively and provide good customer care.

Common Features and uses of SIP Lines and SIP Trunks

Phone Number Options

1. Move any number from any provider to our service.
2. Have a number from any UK Dialing code.
3. Choose fropm over 6000 International City numbers.
4. Keep your number if you move.

Keep Your Number...When moving

Your telephone number has always been fixed by geography, the area where your office is based. Now SIP Lines permit any number to ring anywhere you want. You can have a Chiswick number ringing in Liverpool and a Manchester number ringing in Milan...The choices are endless.

Take your established number with you when you move office! No programming or operators needed to intercept calls to give out your new number. No reprinting of Stationery, Brochures, Labels, Cards, Directories, Web Sites etc

Smarter Working...Not working harder

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Disaster Recovery...Take some of the stress away

Free calls between offices...Yes...FREE means FREE

Business Flexibility

Business flexibility is key to progress. And so is managing risk. Wanting to expand then you can advertise a number from a different town first, to check out the value of moving. And if you do move you can also keep your current number and make sure you retain your existing customers.

You can have an international number (over 10,000 International cities) ringing your desk in the UK ....or your UK number working in the USA. Seasonal businesses can increase the number of lines operating in peak seasons and reduce them during quieter months..no more of those 12 month contracts that limit what you can achieve.

What types of business should use a SIP Trunk Solution?

Customer service driven businesses where appearance of a local presence is important and multiple UK numbers can be delivered into one single service centre. Cyclical industries where demand and activity vary over the year. Expanding businesses wanting to try out a new location before commitment. Businesses that are on the move wanting to keep their current number without paying for expensive call forwarding. Companies needing disaster recovery measures in place. Where IP Direct Connect can back up ISDN or vice-versa, to provide a resilient phone service for any emergency. No more worries about Fire or Flood. Business calls can be diverted anywhere. Internationals linking offices with IP Direct Connect and wanting the advantage of free internal calls. Innovative companies wanting to free key staff to be where they are most productive. Always contactable with a dedicated number as calls can be diverted between office and home, landline and mobile. Businesses needing call monitoring to support their remote staff effectively and provide good customer care.

There are two costs for SIP...the SIP Service (like the BT telephone exchange) and the SIP line. SIP is rented by the channel. Each channel is 1 simlutaneous call. If you want 5 staff talking to customers while 5 staff are talking to suppliers..then you'll need 10 SIP Lines.
NOTE: Sep 2011. This pricing section is currently being updated to reflect the recent reduction.

Our Top Tips for SIP Trunks

These Tips have essentail "must read" ideas:

• Your Number. Can you move your number to another provider?
• 999. Can staff make life saving phone calls in an emergency?
• Quality. Want crystal clear phone calls all the time?
• Support. Want to know how to get a 4 hour response if there's a problem?
• Reliability. Is your current provider letting you down? The questions to ask now!
• Security. How safe are SIP trunks...avoid costly mistakes and bills of Thousands.

We discuss the real pro’s and con’s to help you make an informed decision.

There are lots of colourful brochures showing smiling people happily using SIP Trunks and SIP Lines. You will learn from our several years of "real life" experience of providing SIP Trunks to UK Businesses. There are some key differences that are not always clear when making your decision.

• Are SIP Trunks as reliable as conventional telephone lines?
• How to make sure when you buy a SIP trunk or SIP number that you can freely move your service to another provider if their service continually lets you down.
• Can you run your SIP Trunks and general office internet over the same line?
• Can you connect any phone system to SIP Trunks?
• 999. You have a legal obligation to make sure your office can contact the emergency services.

Learn from our experience...It has taken us over 8 years to get to this point!

There are many hidden issues that SIP suppliers won’t always admit. Below are a series of issues, pitfalls and questions that will save you time and expense. We strongly encourage you to ask these questions before you commit your business to this technology with any supplier. It has taken us a long time to get it right.

Simplisity can answer the following questions… see how you get on….

Something you get free is worth every penny you paid for it!

Or rather, it could not be more apt than with internet telephony because making calls over the net and VoIP are two very different things. Business telephony is worlds away from a consumer wanting to call friends over the net for a quick chat.

What about quality over the public Internet?

The telephone is a rare breed of device. We naturally assume the telephone will never need any maintenance and will always work… with perfect clarity… every time. While the benefits of switching to VoIP are compelling, there is always going to be some doubt in an IT manager’s mind that it could be a major risk to change their traditional phone system.

Of course any network provider is just as good as the equipment they use to build it. Simplisity only partner with IP networks that use “carrier grade” equipment with ingrained network resilience.

A major factor behind VoIP and SIP Trunk call performance is that it must be set up so voice is prioritised. With voice, the slightest delay or echo will be audible. Voice must take precedence.

We have a range of voice quality guarantees. There is no alternative for a business. Talk to Simplisity now on 01923 200000

How can you guarantee I’ll get business grade telephone calls? One of the most important questions you need to ask… the implications for your business if your top customer gets a bad line with poor call quality. We are amazed at how anyone could offer a guarantee when the majority of the call goes over a public internet….a service they cannot control or influence. There may be some sites where this will suffice… but you really need some quality of service guarantee. How can any network give a guarantee of quality over a public network such as the Internet? 999 Calls? By law, you must provide the facility for a 999 emergency call to be made. How can a 999 call be made when some VoIP services do not work in the event of power failure? Broadband connections: ADSL still uses BT to deliver the final stage of service to you. BT currently have a 48hr fix on ADSL problems and faults. Could your business go without connectivity for this amount of time? How do they propose to give you a business quality solution with these repair times? We have the answers, but does anyone else?

Security: What is the real cost to include security? This should be included as part of the overall business justification. Please beware of headline savings. You will make a substantial saving, but do not compromise your security. Costs and savings: Are handsets available at £20 per seat level. Are your savings guaranteed in any way? Demonstrations: Ask any potential supplier for a demonstration at 4pm when the Internet is at its busiest (USA wakes up). Going to a demonstration centre is fine, however, it will not truly represent the final solution. Demonstration centres are built not to fail or compromise the sale.

Questions and Answers

The telephone is a rare breed of device. We naturally assume the telephone will never need any maintenance and will always work… with perfect clarity… every time. While the benefits of switching to VoIP are compelling, there is always going to be some doubt in an IT manager’s mind that it could be a major risk to change their traditional phone system.