Case Study: Not For Profit - Growing Pains
This long established Not For Profit organisation had enjoyed a massive growth spurt which put them in the spotlight of their external monitoring body. The monitoring body gave a generally positive report, however there were some elements of criticism. Their telephone response to tenants was identified as a key area for improvement, "they couldn't get through or if they did couldn't speak to the right person". Also, their administration costs were rising disproportionately.
The Simplisity approach:
We worked with both the IT and Facilities teams to better understand short, medium and long term objectives. We audited their current telecom infrastructure all the way to the desktop and built a matrix that catalogued equipment, network and departmental cost centres. We recommended new technology and after installation our review indicated that further staff training was needed.
Our telecom audit quickly identified that they needed to update their technology to take advantage of a modular infrastructure that could develop as their business grew and changed.
We introduced a wide area network based on MPLS technology. This technology allows "any to any" communications and gave them the modularity they needed. We also installed a GSM Gateway to halve their costs of calls to mobiles.
We produced a corporate directory listing employee contact details. After review, a small amount of training provided to up-skill key staff quickly improved call handling.
This convergence was a technological leap and updated the IT and phone infrastructure. It reduced both telecom and administrative costs and improved accessibility for tenants. It also introduced a home working capacity which improved staff retention and recruitment costs.
These are just some of the benefits Simplisity could bring to you organisation. Once we know what you want to achieve, we can help you. So get in touch now and let’s start to make a difference to your business, simply. Contact us now at Simplisity on Tel: 01923 200000